Clearspeed and RSA Insurance Partner to Revolutionize Fraud Detection

Clearspeed’s AI-Powered Voice Analytics to Streamline Fraud Prevention and Enhance Customer Experience at RSA
London, UK – Clearspeed, a leading provider of AI-powered risk assessment technology, has announced a strategic partnership with RSA Insurance to enhance fraud detection and improve the efficiency of claims processing. The collaboration brings Clearspeed’s advanced voice analytics solution into RSA’s fraud prevention arsenal, offering faster and more accurate identification of potential fraudulent claims while ensuring a smoother experience for genuine customers.
With the rise in opportunistic and AI-enhanced fraud, coupled with increasing consumer demand for quicker, more streamlined claims settlements, RSA’s investment in automated and intelligent technologies is a critical step forward. Clearspeed’s innovative risk assessment platform enables RSA to confidently detect fraud early in the claims process, further strengthening the insurer’s existing fraud mitigation efforts.
“Clearspeed’s partnership with RSA showcases our ability to deliver actionable risk insights that support strategic growth and agility on a global scale,” said Manjit Rana, EVP – UK, EMEA, & APAC at Clearspeed. “Together with RSA, we are combining cutting-edge technology with human expertise to mitigate fraud at the outset. This partnership not only strengthens fraud detection but also enhances the customer experience for brokers, policyholders, and insurers at every touchpoint.”
Since implementing Clearspeed’s technology, RSA has seen significant improvements in fraud detection, particularly in identifying opportunistic fraud—a growing concern in the insurance industry. The partnership has also had a deterrent effect, evidenced by an increase in claimants abandoning fraudulent claims at an early stage.
“This collaboration with Clearspeed has significantly boosted our ability to detect fraudulent activity earlier in the claims process,” said Adele Sumner, Head of Counter Fraud Strategy and Financial Crime at RSA Insurance. “Clearspeed’s unique voice analytics allow us to process legitimate claims faster, providing a seamless experience for our customers while empowering brokers with the tools and confidence needed to combat fraud effectively.”
The partnership also enables RSA to work more efficiently with Allied Universal Compliance and Investigations, their trusted investigative partner, by referring specific claims for expert review. This collaboration leverages both cutting-edge technology and RSA’s existing human expertise, enabling faster processing of low-risk claims and improved overall efficiency in the claims process.
Clearspeed continues to expand its footprint globally, forming strategic alliances with leading organizations across multiple sectors. Over the past year, Clearspeed has seen an 800% increase in client usage, further solidifying its position as a frontrunner in reimagining the policyholder lifecycle and fraud prevention in insurance.